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swap'ra privacy policy

At Swap’ra, we are  committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people, how we use it, the conditions under which we may disclose it to others and how we keep it secure.


We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.


| Who are we?

Swap-ra came into being in 2018 and is the brainchild of our five female founding members. We are a registered charity operating in the UK (UK charity no. 1185454). Our aim is to redress unconscious gender bias in the opera industry, and provide a supportive platform for parents in opera. Our registered address is 25 Greenways, Chelmsford CM1 4EF. The Data Controller is Anna Patalong (


| How do we collect information from you?

We obtain information about you when you use our website, for example, to make a donation, to ask to be on our mailing list  or to apply for assistance from us, both financial and in kind.  We also obtain information in person, in writing and over the telephone.


| What type of information is collected from you?

The personal information we collect might include your name, postal address, email address, telephone number, date of birth. If you make a donation to us online, your payment card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.


| How is your information used?

We may use your information to:


  • Process donations that you have made

  • Process funding applications, eg Emergency Fund, project funding etc.

  • Send you communications which you have requested and may be of interest to you

  • Seek your views or comments on the services we provide, eg Parents online Café, Coaching Creche etc.

  • Notify you of changes to our services


We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity.


| Who has access to your information?

Swap-ra Senior Management Team, trustees and limited administrative staff.


We will not sell or rent your information to third parties.


We will not share your information with third parties for marketing purposes.


When you are using our secure online donation service,, your purchase is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.


| Your choices

You have a choice about whether or not you wish to receive information from us.


We will not contact you for marketing purposes by email or phone unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email,


If you ask us to delete your records we will destroy all relevant personal information that we hold on our files.


| How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at:, write to us at SWAP’ra c/o 25 Greenways, Chelmsford CM1 4EF or call us on 01245 672 689.


You have the right to ask for a copy of the information SWAP’ra holds about you.


| Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.


In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.


| 16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.


Review of this Policy

We keep this Policy under regular review. This Policy was last updated Sept 2020.


Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to 25 Greenways CM1 4EF. Alternatively, you can telephone 01245 672 689


Sept 2020


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